Refund policy

Due to the nature of our products, Mother Moon Herbals does not accept returns unless the product is defective, damaged, or wrongly described.

To request a return, please email nourish@mothermoon.co.za and include the following information:

• Proof of purchase.
• Details of the defect / damage / incorrect product.

If your request is accepted, we will email instructions to you on how and where to send the return. Items sent back to us without first requesting a return will not be accepted.

Please contact us for any questions about returns at nourish@mothermoon.co.za.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item.

Exceptions / non-returnable items

We do not accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return but you have not received your refund, please contact us at nourish@mothermoon.co.za.